Contact us for help using PlantMoment, reporting a problem, questions about purchases, or sharing feedback and feature requests.

Contact

Only your message is required in the form. If you would like a reply, you can optionally add your email address or contact us by email. Opening the form from Settings → Contact us in the app prefills the app version, iOS version, and device model information. You can review this information before submitting.

For a problem report, it helps to include what happened, the steps you took, and any error message. Please do not send passwords or payment card details.

Common questions

I cannot access my Pro purchase

Check that you are using the same Apple Account used for the purchase, then try Restore purchases in the app. If that does not help, contact us with the plan you purchased and a description of the problem.

How do I manage my monthly subscription?

On your iPhone, go to Settings → your name → Subscriptions to check or cancel a subscription. Apple’s procedures apply to billing and refunds.

How do I move my data to a new device or restore it after reinstalling?

PlantMoment does not automatically sync data between devices. If you have a backup file that you created and kept on your previous device, use Settings → Backup and restore in the app on your new device. Restoring replaces the app data currently on that device, so review the confirmation screen first.